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File a Complaint


Our goal is to achieve the highest standard of excellence in customer service as well as in payment processing; so let us know if you have any feedback, complaints, concerns and/or questions. To help us resolve your issue and/or accurately direct your comments, please make sure to include a full summary of the situation, names of any Corpay Cross-Border Solutions employees that were involved, and suggestions for possible solutions. All information you provide will be used in accordance with our Privacy Policy.

Please submit your feedback to 
CustomerServices@cambridgefx.com 

If you have a complaint or concern pertaining to licensing and/or regulatory issues, you will find a schedule below with a list of complaint agencies by state (US only), and their contact information. That said, we strongly encourage you to first contact Corpay with your complaint, so we can rectify your problem more quickly.

Click here to download a PDF summary of the individual state complaint agencies.



Click below to jump to your state: 

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“Cambridge Global Payments” and “AFEX” are trading names that may be used for the international payment solutions and risk management solutions provided by certain affiliated entities using the brand “Corpay”. International payment solutions are provided in Australia through Cambridge Mercantile (Australia) Pty. Ltd.; in Canada through Cambridge Mercantile Corp.; in Switzerland through Associated Foreign Exchange (Schweiz) AG; in the United Kingdom through Cambridge Mercantile Corp. (UK) Ltd.; in Ireland and the European Economic Area on a cross-border basis through Associated Foreign Exchange Ireland Ltd.; in Jersey and the Channel Islands through AFEX Offshore Ltd.; in Singapore through Associated Foreign Exchange (Singapore) Pte. Ltd. and in the United States through Cambridge Mercantile Corp. (U.S.A.). Risk management solutions are provided in in Australia through Cambridge Mercantile (Australia) Pty. Ltd.; in Canada through Cambridge Mercantile Corp.; in the United Kingdom through Cambridge Mercantile Risk Management (UK) Ltd.; in Ireland and the European Economic Area on a cross-border basis through AFEX Markets Europe Ltd.; in Jersey and the Channel Islands through AFEX Offshore Ltd.; in Singapore through Associated Foreign Exchange (Singapore) Pte. Ltd. and in the United States through Cambridge Mercantile Corp. (U.S.A.). Please refer to http://cross-border.corpay.com/brochure-disclaimers for important terms and information regarding this brochure.