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For businesses located in the United States, the following section contains a list of complaint agencies by state.

Click here to download a PDF summary of the individual state complaint agencies.


Click below to jump to your state: 

PRIVACY POLICY          LEGAL & REGULATORY          MARKET ANALYSES          RESOURCES          CONTACT US

“Cambridge Global Payments” and “AFEX” are trading names that may be used for the international payment solutions and risk management solutions provided by certain affiliated entities using the brand “Corpay”. International payment solutions are provided in Australia through Cambridge Mercantile (Australia) Pty. Ltd.; in Canada through Cambridge Mercantile Corp.; in the United Kingdom through Cambridge Mercantile Corp. (UK) Ltd.; in Ireland and the European Economic Area on a cross-border basis through Associated Foreign Exchange Ireland Limited; in the [English Channel island] Bailiwick of Jersey through AFEX Offshore Limited; in Singapore through Associated Foreign Exchange (Singapore) Pte. Ltd. and in the United States through Cambridge Mercantile Corp. (U.S.A.). Risk management solutions are provided in in Australia through Cambridge Mercantile (Australia) Pty. Ltd.; in Canada through Cambridge Mercantile Corp.; in the United Kingdom through Cambridge Mercantile Risk Management (UK) Ltd.; in Ireland and the European Economic Area on a cross-border basis through AFEX Markets Europe Limited; in the [English Channel island] Bailiwick of Jersey through AFEX Offshore Limited; in Singapore through Associated Foreign Exchange (Singapore) Pte. Ltd. and in the United States through Cambridge Mercantile Corp. (U.S.A.). Please refer to http://cross-border.corpay.com/disclaimers for important terms and information regarding this page.

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File a Complaint


Our goal is to achieve the highest standard of excellence in customer service as well as in payment processing; so let us know if you have any feedback, complaints, concerns and/or questions. To help us resolve your issue and/or accurately direct your comments, please make sure to include a full summary of the situation, names of any Corpay Cross-Border Solutions employees that were involved, and suggestions for possible solutions. All information you provide will be used in accordance with our 
Privacy Policy.

To send us a complaint in regards to Corpay Cross-Border Solutions, please submit your 

feedback to ComplaintsCB@Corpaycom 

If you have a complaint or concern pertaining to licensing and/or regulatory issues, you will find a schedule below with a list of complaint agencies, by country, and their contact information. That said, we strongly encourage you to first contact Corpay with your complaint, so we can rectify your problem more quickly.

AUSTRALIA

    Australian Financial Complaints Authority:

    Email: info@afca.org.au 

    Phone: 1 800 931 678

CANADA

    Financial Consumer Agency of Canada

    Phone: 1 866 461 3222

    Click here for the online form

FRANCE

    The AMF Ombudsman:

    Phone: (+33) 1 5345 6200

IRELAND

    Office of the Ombudsman:

    Phone: +353 1 639 5600

    Click here for the online form

ITALY

    Coordinamento Nazionale dei Difensori Civici delle      Regioni e delle Province autonome:

    Email: difensorecivico@consiglio.provincia.tn.it 

    Phone: 0461 213111

SINGAPORE

    Competition and Commission Singapore:

    Email: cccs_feedback@cccs.gov.sg 

    Phone: 1 800 325 8282 (domestic) or 
                  (65) 6325 8282 (overseas)

SPAIN

    Defensor del Pueblo:

    Email: registro@defensordelpueblo.es 

    Phone: +34 91 432 79 00

    Click here for the online form

SWEDEN

    Finansinspektionen:

    Email: finansinspektionen@fi.se

    Phone: +46 (0)8 408 980

UNITED KINGDOM

    Financial Ombudsman Service:

    Email: complaint.info@financial-ombudsman.org.uk 

    Phone: 0800 023 4567

UNITED STATES

    Consumer Financial Protection Bureau (CFPB):

    Website: www.consumerfinance.gov/complaint 

    Phone: (855) 411-2372